Your Data and Refund & Return Policy

Your Data & Privacy

Who are we?

Silicawater.com is a trading name of:

Link-Us Associates Ltd, Registered address: (17) CW11 4JL (Sandbach, Cheshire)

Company number 10132450; VAT number 249711586

What data do we collect?

  • When you visit the site we collect browser information including your IP address for our site analytics (google analytics).
  • When you complete your order we collect your contact details in order to fulfil your order these details include your IP address, name, address, email, telephone number, billing address and delivery address. Optionally you can create an account so we store your details so you can login next time, you can also optionally join the mailchimp mailing list at checkout
  • After Checkout your payment information is collected securely by the payment provider we do not have access to your financial information, we offer payment using Paypal (via redirect), Payments (Realex) (via redirect) and Stripe (using encrypted communication). If you choose a standing order you can opt for Paypal or Stripe in either case a subscription will be stored securely with the payment provider. SilicaWaters is also compliant with Security Matrics credit card data safeguarding in association with credit card payments through Global Payments (Realex)
  • There is also an option to join our mailchimp newsletter on every page, which requests your name, email address, telephone number and customer type
  • We have a general contact form which requests your name, email address and enquiry
  • The site includes links to our social media pages to which you can subscribe

Reason for data collection

Site statistics – We collect information about your visit to track your visit to the site and to help us improve our site

Site registration – We collect your information to make your next order quicker

Checkout – We collect your information so that we can fulfil your order

Newsletter – We collect your information so that we can contact you via email or telephone with marketing material

Contact Form – We collect your information so we can respond to your enquiry

Social Media – To allow you to be kept up to date with our social media posts

How long do we store your data?

  • Site registration data is stored until you delete it
  • Order data may be kept for up to 6 years for accounting purposes
  • Newsletter data is stored until you unsubscribe
  • Contact Form data is stored for 1 month
  • Social Media data  is stored until you unsubscribe

Which third Parties receive your data?

  • Site statistic data is shared with Google Analytics
  • Order details are shared with Core Fulfilment Limited who fulfil the order
  • Financial details are collected by the payment providers either Paypal, Realex or Stripe
  • Newsletter data is shared with Mailchimp who run our newsletters
  • You may subscribe to social media including facebook, twitter and youtube

How do I access / remove / delete my data?

You can access your data here

Children under 13

This site does not collect childrens data. If you think we have please contact us immediately.

Data Storage

The data you provide to us will be either securely stored and backed up within the EEA/EU or with a complaint Non-EEA/EU based supplier. Data may also be processed by employees who work for such suppliers.

We will take all reasonable actions to ensure any data processed outside of the EEA/EU protects your privacy rights and handles such data in a secure way. As part of you sharing your data with us, you are agreeing to such data being handled and cared for in this way.

Data Breach

Should a data breach be discovered, all users will be notified within 72 hours of its discovery.

How to get in touch

Contact Data Protection Officer, Link-Us Associates Ltd, Registered address: (17) CW11 4JL (Sandbach, Cheshire)

Telephone: 0800 043 1707
Email: info@silicawaters.com

Refund & Returns Policy

All goods are sold subject to our condition of sale:

Conditions of Sale

  1. Minimum acceptable order £13.20 plus delivery (£6.90)
  2. All weights, measurements and dimensions are approximate
  3. Delivery is subject to conditions of sale of our delivery agents, Core Fulfilment Ltd. Their conditions can be viewed on www.corefulfilment.com
  4. You have a 14 day cancellation period from the date the goods are received. If you wish to cancel your order, you must contact us before the 14 day deadline has passed, you can let us know by telephoning 0800 043 1707 or email info@SilicaWaters.com
  5. Other Refunds are only available on faulty or damaged goods. If anything you order from us arrives damaged or faulty, please let us know within 10 days of receipt, and we will arrange for refund. You can let us know by  phone or email as above.

NONE OF THE ABOVE AFFECT YOUR LEGAL RIGHTS